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How do you organise your lists? What do you use lists for? What are your use-cases?

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This is not a technical question on using Sendy, but rather a question for all the community about how you go about organising lists...

I'm thinking about this at the moment because I'm moving from MailChimp who have indoctrinated me into thinking in one segmented list, rather than lots of different lists. Sendy seems to work on lots of different lists.

So how do you decide what lists to create and what to call them! This depends on your reasons for setting up an emailing list in the first place.

Here are the uses I have in mind:

  • a drip campaign as part of the process of converting prospects into clients
  • an email course of instruction (using auto responders, a drip campaign)
  • newsletter to remind people you exist, ask for feedback, make new offers...

What are your uses and how do you think about them before you set them up?


How does Sendy determine the countries in the reports

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Hi,

I have a question from one of our clients. They were wondering how does Sendy determine which country the users are. Is it based on the email address or is it based on the time when the users open the emails in their mailboxes?

Thanks!

Amazon SNS bounces/complaints, one for each client?

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Sorry if I should be asking Amazon this, but I've been reading and not found the answer.

I have 4 client who I will be sending out newsletters through sendy. I have sendy running on my domain, I have successfully set up bounces and complaints with SNS for my domain. [as your notes]

Do I have to do this for each client, or do they use 'my' bounces and complaints 'Topics'?

TIA

How to split list?

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Hey, guys!

Known issue: I exceeded my daily limit but in one list I have about 500 emails more. Any idea how can I move those 500 to another list quickly?

I need to send that newsletter urgently.

Thanks in advance for you help!

Milenko

Delivery Status Notification (Failure) - hard bounces vs soft bounces

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Each newsletter I receive a bunch of the following emails from Amazon:

From: MAILER-DAEMON@amazonses.com Subject: Delivery Status Notification (Failure) An error occurred while trying to deliver the mail to the following recipients: redacted@redacted.com

They often include an attachment. For example, one has the following contents:

Reporting-MTA: dsn; a8-25.smtp-out.amazonses.com

Final-Recipient: rfc822; redacted@redacted.com Action: failed Diagnostic-Code: smtp; 553 5.1.2 Unknown mail server. Could not find a mail server for 307knoxrevords.com Status: 5.1.2

On my last newsletter to about 2.5k subscribers, I got about 20 of these emails.

My guess is this is a notification of a "soft bounce", with my understanding being that Amazon will try again before filing it as a "hard bounce" and giving up. This would explain why in Sendy it reported 0% bounces.

Is this an accurate guess as to what's going on here?

How do I use Sendy with Mandrill?

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Hello I have purchased Sendy and I want to send via Mandrill, please provide me step by step, I have setup the smtp, username and api password in mandrill but the email does not send when I test it. Anything wrong?

Is it possible to change the domain?

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Hello Sendy team,

I do need to change the domain of my installation.

Is it possible?

Maximum file size of CSV?

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I seem to have an issue with uploading lists, what is the maximum size and can I upload them to sendy another way? I do not need to check for duplicates or opt-outs as this is a new list.

Thanks


Moving to sub-domain - do I have to change form settings?

Does Sendy respect bounces from other Apps using same SES information

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Hi,

I have two users sharing the same AWS SES account. If one user sends a campaign using his application (not Sendy) and an email address is marked as bounced,will that email be marked as bounced if the Sendy user tries to send a campaign? Or will SES mark it as another bounce, thereby inflating the bounce rate?

Resetting login details

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Hi, we've got Sendy installed on our server but we're having problems logging in, I filled out the login screen but when I login it keeps telling me that I have an 'incorrect password or user does not exist so, I'm sure that everything is set up correctly so the only thing I can think of is that I've messed up the UN/PW side of things when I put them in, although I was quite conscientious when doing it and recording what i'd put in.

When I request a Forgotten Password reminder nothing comes through, so i'm not sure if this is just not set up right or I'm missing something else, such as I've managed to put in the wrong email address...

So, is there a way of resetting the login, or getting access so that I can sort this out, or do I need to delete the lot and start again?

Thanks for your time Tony

Optin Monster ~ Has anyone gotten Sendy to work with it?

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I bought Optin Monster (Wordpress Plugin) and have it installed and displaying correctly here: http://cookingquinoa.net however, despite the fact that it's registering conversions, they aren't appearing in the subscriber list.

Optin Monster has a custom HTML form field to use if you aren't using Aweber/MailChimp and says this:

"OptinMonster allows you to connect to any email provider that offers an HTML form for subscribing to your list. Paste the contents of the HTML code output generated by your provider in the field below. All non-form elements and text will be stripped from the code, leaving only the essential pieces of the form in tact. This field does not support script or iframe tags for optin forms."

Pasting the Sendy subscribe form HTML shows the correct fields but upon submit does not register the new optin or transfer the data.

I submitted a support ticket with Optin Monster but wasn't sure if anyone else had any experience that might help.

Development licences

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Could Sendy offer a development license since we need to test this on dev server at first.

But the URL restrict by the license and we can't install it on separate server.

Or can we point a sub domain to a different dev server for test purpose?

Support widget

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I'd like to add a support widget / chatbox. - Which files would I need to modify to have it display on all pages?

Thanks!

Increase character limit in test emails

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Hi Ben,

In the new sendy version there's the awesome addition that remembers the last test e-mails campaign was sent to. Is there an option to increase the character limit, as currently it's set to arbitrary cut off everything after 100 characters? Our e-mails follow the structure FirstName.LastName@ourdomainname.com and after the first send out only 3 addresses stay. Any way to increase it?

Thanks for all the updates so far!


Help integrating with a Gravity Form

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Hello, I'm not that savvy with point and shoot suggestions, I'm hoping someone could help me find a way to subscribe someone to a list, through a Gravity Form, aka the Plugin for WordPress called Gravity Forms. It's got a lot of API stuff so I think its possible.

I'm hoping to pull the email, and potentially some custom field data, of course like the Name etc.

:-D Thanks in advanced, was so happy to get sendy installed.. !

How do I see cron job setup instructions again?

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I've been trying to setup a Cron Job tonight, and really messed it up at first. After reading the Forums at length, I think I have things figured out now. Small problem...I didn't copy-paste that auto-generated Command Line that came up within Sendy when prompted to set the Cron Job up in the first place!

Can you tell me how to get that auto-generated Command Line again please?

If I restart my server when a campaign is being sent, will the campaign resume sending?

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A campaign is very slow now and I suspect it's because the memory is very low. If I restart my server, what will happen to that campaign. How can I resume?

Thanks a lot for your time!

Xu

Delivery status notifications in bounce notifications

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Hi Everyone!

So I've been loving Sendy for my first two campaigns, very impressed at how smooth it all went =) So Ben, thank you again for making such an awesome piece of software (and making it customizable too!)

Well I've been loving Sendy, but less the fact that I got 30% bounce rate on my first campaign... These hadn't been caught by our previous mailing service, clearly.

I just wanted to know if Sendy's bounce handling could include Delivery Status info contained within most SNS bounce notifications (as shown on the SES doc )

Otherwise, is there maybe a way outside of Sendy to get more detailed notifications?

Thanks!

How are bounces handled (wrong address/full inbox) ?

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Hello,

What happens when an email address has a spelling mistake or if the recipient's inbox is full. Can notifications be sent to the reply-to address ? Is the list be automatically cleaned (address removed from future campaigns) or is it only marked as a bounce ?

Thanks

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